We are seeking an IT Coordinator to support our corporate IT functions. A great attitude, and the ability to learn quickly and adapt in a fast-paced environment, is key.

Responsibilities:

• Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems.
• Provide configuration and user support for Windows machines
• Install desktops, portable computers, peripherals, and software products for networked, classified, and unclassified, and standalone environments.
• Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
• Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
• Analyze and assess customer service requests and provide prompt technical solutions.
• Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
• Identify and document areas for process improvements.
• Contact and effectively communicate with users by telephone, electronic communications, or in person.
• Prepare equipment for reuse or surplus of property actions.
• Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.

Qualifications:

• Associate or bachelor’s degree in computer science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
• 5-7 years of database, network administration, or system administration experience
• System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus.
• Working knowledge of virtualization, VMWare, or equivalent
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Experience with scripting and automation tools
• A proven track record of developing and implementing IT strategy and plans.
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company

Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.